JVC AV-65WP74 Rear Projection Television "words end 4 letters" Questions

words on screen such as weather channel, some letter might be missing of a word. And the word is in an arc or curve. She said they called and the tv repair shop said the convergance needed to be reset

...words CRT SKT PB ***'Y on it) 2 wires coming from it (one 6 wire group with white plug ins on each end, and one 4 wire group with white plug ins on each end) and a large white plastic turbine looking ...