Hampton Bay 52 In. San Lorenzo, Rustic with Leather Accents Fan "wireless sku" Questions

SKU numbers which I did not have. I email them a picture of the fan and determined the manufacturer of my fan. They told me I was to be contacted by the mfg., but I was not at my desk when they called

...SKU#481-353). I turned the fan and the light on yesterday and now I cannot get either of them to turn off. I changed the batteries in the remote and went online and tried every dip switch setting I ...