Saeco VIA Venezia "red stone heater light" Questions

my red light is on and it froths the milk but it is stone cold any ideas do i scrap it if so whaaaaat should i buy It sounds like a bad heater.

...stone cold, wondering if the element has burnt out, but don't know how to check . thanks I was a Saeco tech in Italy were i come from and i do know pretty this machine since are one of my favorite.I ...