Singer 9960 - 9960 Quantum Stylist "thread wrapping around bobbin" Questions

thread to spin around on top and wrap around in the bobbin case. Classic burr on the hook problem would be my first guess. If the thread remains on the hook when it makes the next revolution all sorts

...around it and then pulling the thread under it. Go under the adjacent guide and then wrap the thread counter-clockwise (when facing the front of the machine) under the next guide to bring the thread ...

...etc. New machine, not due a service yet. This sounds more like the motor is bound up. The other solutions are, check for thread wrapped around moving parts, any belts that may have become