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I can only assume this is an RV you are talking about. No there should not be slack. I would start by finding the manual slide out mechanism. It will be a hand crank type or unit. Manually slide the kitchen unit out and then try to slide it back in with the button. That will either bring it all the way back in or you can see that the motor is bad or the limits are off.
In some cases they will slide out far enough to repair the floor but you need to be extremely careful to prevent damage and personal injury. *I am not responsible for any damage or injury caused during repairs based on this free advice* First, you will need to remove the inside fascia, then un-staple the rubber seal all the way around and then remove the inside frame that the fascia screwed to so that the slide will go out of the opening. Next you will need to start opening the slide. Right before it clears the opening you will need to go underneath and insert blocks of wood between the floor of the slide and the frame of the slide rack and pinion to keep the slide lifted in the proper location for re-installation. now move the slide out just far enough to clear the side wall of the unit. Once it is clear of the side wall place a few saw horses and or jack stands under the outside edge of the slide to add more support. Now that you are clear you can begin the process of replacing the damaged floor. Start by pulling the carpet/linoleum back. The flooring will only be stapled down so once you remove the staples it should peel back pretty easily. Once you get to a wall you will have to cut along the edge of the wall for the flooring to release (since the flooring was installed first then the walls this will be necessary). When you are ready to reinstall you will have to use some 1/4 round trim to resecure. Once the flooring is peeled back determine how much floor will need to be replaced and mark your cut points and set your saw blade cut depth to 3/4" (you do not want to cut too deep) and make your cuts. Remove the damaged floor. Now cut some scab blocks to insert along the cut edges to where half of the block surface in under the existing floor and the other half will be under the new floor. Cut a new piece of decking and install. To install the blocks and the new deck I use wood glue and screws. If you are using linoleum flooring you may need to fill the crack and sand the floor so that the seam does not show over time. Reverse the process for installing the slide out. Good luck!
Find another dealer...those guys are f***tards! That slide should be level and even when in OR out. Bent slide mechanism, mal-adjusted runners maybe. Have it checked out by someone who knows what they are doing.
Water can leak in FAR from where you see the damage. It runs downhill finding a low spot to settle. I would re-caulk the whole RV, paying special attention to the roof. Spend the money on roof sealer if you have to. Silicone tube caulk is a temporary fix. To be done right, you disassemble joints/panels and use the ribbon/string caulk. More work but should last at least 5 years.
Sooner or later they ALL will spring a leak. Keeping up on inspection and re-sealing regularly will minimize the damage.
They are usually located below the floor and would be accessed from underneath the coach. But check the power from the switch before removing the motor as unless you are near the ocean chances are that the motor is good. Usually the switch or the breaker fails.
My first thought is a failed circuit breaker under the front of the trailer. These systems use an inline circuit breaker. It is a small rectangle box with a wire connected to each end of it. They are typically located under the front frame close to or on the tongue of the trailer. If you have a test light you need to see if power is passing through the circuit breaker. Some have a very small black reset button on them. Others are designed to automatically reset, if they do not then they have to be replaced. If this is not the problem then I would check the switch next. After that I would check the motor.
Slide adjustment is not an easy task because there are a lot of issues to take into account. One small adjustment below could throw the entire slide further out of adjustment. There could also be structural issues where the floor or walls are weak and no amount of adjustment will help. You are better off spending the money to have a trained technician make the necessary adjustments and save yourself from a lot of frustration down the road.