Best Answer
posted on Nov 09,2009
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Call 1 800 469 9269, which is the toll free microsoft service line, and tell a technician about your problem, it might still be covered under warranty
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Answer #2
posted on Oct 27,2009
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it sounds as if the dvd lens has gone, you should be able to get this replaced, but it is possible it could have gone completely like my did
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