Technical Support, Instructions & Repair Service

Frequently Asked Questions

Does FixYa provide a call center service?

No, FixYa answers are provided by a community of users like you all around the world. FixYa does not employ customer service agents or maintain a call center.

Will FixYa charge my customer for answers?

FixYa offers a variety of tiered services. There is no charge for each customer to submit a question on our forum. For a small charge, customers may elect to take advantage of our optional Premium Services for more immediate service from a selected group of vetted Experts.

Do customers need to set up a FixYa account?

Most FixYa activity does not require an account. However, the user will be prompted to set up an account when posting to the site.

Will FixYa emails include my logo?

Yes, all communication through your co-branded site will include your logo.

Can my employee answer Questions on FixYa?

Yes, your employees can register as such and be identified as part of your organization. We will provide you with a page where your employees can register once your FixYa site is ready.

Can my employees earn money answering Question on FixYa?

Yes, Employee Experts are subject to the same policies as all experts on FixYa.com. This includes gaining rank, qualifying for and participating in "Premium Services".

How does FixYa protect me against liability from advice given from FixYa experts?

Your FixYa site footer contains a liability wording and a link to our Terms and Conditions which protect both you and FixYa.

FixYa does not evaluate or guarantee the accuracy of any information provided through its proposed solutions, posts, or Expert Assistance Sessions. By entering this site you declare you read and agreed to its Terms. You may NOT copy or distribute the content that appears on this site without written permission from FixYa Inc.