We trid to shred some paper today and it wouldn't go down completely and just stopped. My husband has cleaned it all out and taken all paper out of the blades and it still won't work.

Yes this is switch

It's a tedious process to clean it out. Most auto switch shredders use either a tiny little lever or an optical sensor in the paper feed slot. Usually removing the shred head, picking all the paper out and blasting all the dust out with air will clean it up. Then run a few sheets of paper with shredder lubricant (basically clean mineral oil) to oil the blades and it should be good to go again. Just be careful cleaning that cutting head. I've donated many drops of blood to office equipment over the years.

Lubricate the machine....put shredder oil onto a sheet of paper and shred it...do this a number of times to get the oil down into the cutting blades... x-cut shredders should be oiled regularly.

Did you ever put shredder oil onto the cutting blades?????
The blades can clog with paper dust and then it can't shred as many papges as it should or even jam completely...you should occasionally shred a sheet of paper with shredder oil poured onto the sheet.

Common solution is to clean upper and lower sensors with cotton swab. If it still jams, then you will have to remove the top carefully and clean all paper shreds out of the housing. The paper shreds are most likely packed in the housing shroud and jamming or overloading the motor.

I’m happy to help further over the phone at https://www.6ya.com/expert/jayw_0e86fb055a7b73de

I have taken many shredders apart and found them so clogged up with shreds of paper and too much oil will turn into paper mud.Be bold and take the top off and clean it out. Unplug the power source and when removing the top , be careful because their will be a short cable connecting the top to the circuit board. Easy to damage.

I’m happy to help further over the phone at https://www.6ya.com/expert/jayw_0e86fb055a7b73de

try resetting the shreddar, unplugging it then plugging it back in, also is the unit properly mounted on the shredding bin? also you could try oiling the cutters to make the paper go through more easily....make sure no paper or papre clips are stuck in paper shreddar also....try it in reverse to see if anything is stuck...if this all fails if you hav ea warranty now would be a good time to call the warranty company