If the storage area is full you may need to press the rear of the seat down (a fair amount of pressure may be needed) and turn the key at the same time. I suppose that pressure on the cable could cause a trapped lock. This would need someone to fiddle the cable.
I hope this helps.
Joseph
SOURCE: How do I open the trunk seat?
Providing there is NO BROKEN CABLE turn key to center, push in about 1/8 inch (there are actually 2 functions to right) when you have turned it as far as it will easily go it should click and it should raise easily. If you don't hear the click there is a problem with the cable. The other function is start which i assume is working.
SOURCE: Burgman 400 - disassemble the driver's backrest
Place the butrest as much backwards as you can, i.e. as if for long legs riders.. if there is a bit of slack push it just a touch forwards until it clicks.. tiny bit. Now look for two tiny screws, philip ones, on each side of the little under seat light, its hard to see them you may have to disengage the damper.. which is probably on a springclip and tiny washer (dont drop it or loose it) the little screws are actually screwed into the metal of the extending poles so be carefull use the right size screwdriver..once you removed it the butrest should slide out.. they are tiny screws.. you can leave them out so you can clean your saddle all over.. its easier to remove it that way.
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