Ford Escape 2003 Have good battery charge but

You may have a transmission failure due to inadequate lube flow. This can happen during warm up and cold weather. Your transmission probably needs rebuilt or replaced and then install a transmission fluid cooler bypass kit.

If you mean "no crank", possible starter issue. check for 12v at the starter signal lead during crank, replace starter if signal is good.

Too early I think to have the automatic collision shutdown system. These can be troublesome Had a car that wouldn't start after the lady slammed the boot shut.
Are you using the original ignition key supplied by Ford and not a cut copy ?

Cold temperatures cause batteries to lose a great deal of current flow. Batteries use chemical reactions to create electric charge. The chemical reactions simply move slower at low temperatures. So, there really is just a minor problem here. I think if you buy a 2amp trickle charger and let it charge your battery at night before a cold morning start you'll find everything satisfactory. the charger will gently warm up and charge the battery. In the morning, the battery will be topped up and ready for a high-performance-required cold start. The charger is much less expensive than a new battery. But if your battery is more than 3 years old, you may consider getting a new one as yours has only about 25% of its life left.

This sounds like an alternator problem. Places like O'Reily and Auto Zone can do a charging system test for free and let you know if you should replace the alternator.

I believe that Ford had a RECALL NOTICE for this model (NHTSA Campaign #04V574000). I can't believe that you were charged $500 to "get it fixed"??? If it were me, I would contact the Ford District Rep and complain, complain, complain...
A trip to a different FORD dealership would be my next stop.
Good Luck.

The little air holes above the gas tank hole don't work very well on these. I've noticed it too. Just hold the pump at a little bit of an angle when this happens which will allow more air to escape your tank.

needs new glow plugs not hard to do

It depends on where you live. the colder environments you want high cold cranking amps. warmer climates dont require high cold cranking amps.. A buy 750 amps or higher for my cars. I live in Oklahoma. It can get below zero here. If you want a quality battery remember this. Batteries are made by two different companies regardless of the sticker on the battery. The highest quality batteries weigh more. Optima are the best, but cost $120 and up.

good luck!

First try a jump ............ And second is the starter turning?