Iam reliable informed that you will need to change the needle by the one who controls this machine in our house for different thickness materials you need different size needles ,or you will get exactly the problems you describe ,iam told to look in the book and see whats suggested for this sort of material ,as some of the smaller machines will not go through tougher type materials and some jean material you will have to do it by hand with a special long needle ,the type of needle i use on my boat for the awnings and sail .
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