Western Digital WESTERN DIGITAL 500GB ELEMENTS 500 GB USB 2.0 Hard Drive 5pin ac power supply not working need a phone number to contacted

In most computers that are encountered, devices that are plugged into the USB ports are "plug & play" capable. There are numerous scenarios that can turn this function off inadvertantly such as a virus, data corruption or driver changes. In order to fix the issue and make an external device, such as a Western Digital Passport Elite hard drive "plug & play" capable, a user will have to make a few system changes. Click "Start" and "Run," then type gpedit.msc Click on "Administrative Templates," from the tree then click on the "System" folder. Double click on "Turn off Autoplay." Select the "Disabled" option and ensure it applies to all drives. Hope this helps,

Check the label affixed on the unit. It should indicate the power requirements. If not, go to the Western Digital website and locate the specifications for this particular model.

IF PLUGGED INTO EXT. CORD, REMOVE AND PLUG INTO WALL OUTLET. IF THIS DOESN'T HELP REPLACE POWER SUPPLY.

You need the part number off the drive and contact western digital to get a replacement power supply if it is not in warranty.

If you look at the Power supply box there should be a green light. If you unplug the cord and plug it in again it might just blink then stay our.. it is a common problem with these WD Elements. If it is newer, then it is under warranty.

How to check the warranty on a WD drive or product
Link: http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=915&p_created=1047361575

Title: What would void the warranty on my drive?
Link: http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=916&p_created=1048294698

If not they will sell you another one.

A replacement or extra power supply for your external drive can be purchased from our phone support team by calling 1-800-275-4932. Any technical support representative will be able to sell this part. Please have the serial number or model number of the hard drive ready, as this is needed to determine the correct adaptor type for the hard drive.

I hope this helps,


Randy
FixYa Support Team

Contact Western Digital. The unit should still be under warranty so they should replace the defective power supply for you. Hope this helps.

Chances are you have a faulty power supply. Contact Western Digital at their website for an RMA. The website is
http://support.wdc.com/warranty/index.asp?wdc_lang=en

It's not a new hard drive casing that you need, rr_atl, it's a replacement power supply. Western Digital is well know for selling very poorly manufactured power supplies with this hard drive series. The problem you described is a bad power brick.

Can find them on eBay, if you can narrow down on the manufacture date. For the model I had, either Acbel AD6008 OR Asian Power Devices (APD) DA-30C01 work. I ordered a replacement which worked - but my real problem was needing a new hard drive casing. So now I have 2 power cords I don't need...but at least I have my data.

please repair the drivers of USB by the help of CD which come with the Motherboard and try again