Well, best thing is to choose queries that are complete and that you are comfortable with. Also the ones asking for drivers, manuals, etc that should be easy to find.
I also take time to research the answers and provide all possible solutions in the first answer itself..most askers want immediate answers, and I try to avoid the queries where you know the asker has to get a repair done. Even if so, i try to provide as much information on troubleshooting as possible, before mentioning in the last line "if all these methods are unsuccessful you will probably have to get the device repaired or purchase a new one, whichever works out cheaper for you". Most cases they are happy with that statement.
I also used to add a template text regarding ratings in the past, and I notice now that I used to get a higher percentage of Fixyas and Helpfuls. I dont do that much these days, and have noticed a drop. Maybe I should start again.
Here's another tip. I go to my unrated solutions which are more than 2 weeks old and post this:
This thread has gone 14 days or more without a response.
Please close the thread with a “FixYa” or “Helpful” rating.
If the issue is not resolved, please post back with latest developments, what steps you took,
etc. and I will assist you further as best I can.
Well,actually I just tried that yesterday, and I got an unbelievable amount of ratings..I got 46 of my old unsolved posts rated in 24 hrs. Most of them either Fixya or Helpful. Of course, you do get the odd T$T and Inapps, but that is mostly negligible..
Here are my stats for the past 3 days. Notice the huge number of posts rated after I sent that notice:
Format: Date | Votes | Rating | Fixya | Helpful | T4T | Inapp
Of course, my rating dropped dratically because of those buggering Inapps..but you get the picture...
Jun 01, 2008 |