Is the air bag symbol lit on the instrument cluster ? If so your problem is with the clock spring inside the steering column . I suggest you take this to a ASE certified repair shop or the dealer > If you don't know about disabling the air bag system before messing with the cruise control buttons .You can accidentally deploy the air bag in the steering wheel ,an people have been killed messing with what they don't know about . I been fixing vehicles for over thirty years ,an I work for Chevy . I have not seen wires come loose .Those buttons receive voltage from the BCM - body control module , when you use those buttons they input to same BCM . Myself I would hook up tech 2 scan tool an check for those inputs to the BCM .
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