I contacted conair (canada) about this problem as it seems many people with the weight watcher scales are having the same issue, the unit is under a 10 year warrenty so i suggest contacting them here is the contact info for the states and canada would follow
150 Milford Road
East Windsor, NJ 08520
7475 N. Glen Harbor Blvd.
Glendale, AZ 85307
Thank you for your email
Simply mail us your defective product or part with a detailed letter stating your name,mailing address, model , serial number, a brief description of the problem , a photocopy of your receipt and a cheque made out to Conair Canada for Conair products($5.00) or Cuisinart Canada for Cuisinart products ($10.00) for return shipping. Your product will be serviced and or inspected for possible warranty repair or replacement.
Please note that all replacements will take from 3-6 weeks and will not be replaced immediately. They must go through are technical department for testing.
Please also be advised that we do not have a reimbursement or refund policy.
CONAIR/CUISINART CONSUMER PRODUCTS
100 Conair Pkwy
Sorry for any inconvenience this may cause.
Consumer Service Representative-CP
and your warrenty if for 10years sorry for confusion
Conair will repair or replace, at our option, your appliance free of charge for
120 months from the date of purchase if the appliance is defective in
workmanship or materials.
To obtain service under this warranty, return the defective product to the service
center nearest you, together with your sales slip and $5.00 for postage and
handling. California residents need only provide proof of purchase and should call
1-800-3-CONAIR for shipping instructions. In the absence of a receipt, the
warranty period shall be 120 months from the date of manufacture.
ANY IMPLIED WARRANTIES, OBLIGATIONS, OR LIABILITIES, INCLUDING BUT NOT
LIMITED TO THE IMPLIED WARRANTY OF MERCHANTABILITY
AND FITNESS FOR
A PARTICULAR PURPOSE, SHALL BE LIMITED IN DURATION TO THE 120 MONTH
DURATION OF THIS WARRANTY. Some states do not allow limitations on how long
an implied warranty lasts, so the above limitations may not apply to you.
IN NO EVENT SHALL CONAIR BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES FOR BREACH OF THIS OR ANY OTHER WARRANTY,
EXPRESS OR IMPLIED, WHATSOEVER. Some states do not allow the exclusion or
limitation of special, incidental, or consequential damages, so the above limitation
may not apply to you. This warranty gives you specific legal rights, and you may
also have other rights which vary from state to state.