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Posted on Jun 07, 2009
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Disc Drive is toast

I just bought this presario F700 in dec 2008. everything worked for 2 months .Then i noticed it wouldn't read any type of disc . I took it to a pc repair shop and they said i needed a new disc driver and it should still be under warranty . I don't know how to find out or how to get a new disc drive .

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  • Expert 41 Answers
  • Posted on Jun 07, 2009
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Joined: May 31, 2009
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If you purchased the item new you should be able to check with the store and see if the warranty is still good. Although, since the PC was purchased in DEC 2008, I don't think your warranty will still be valid.

I have had a lot of luck simply contacting the manufacturer's customer service department and explaining my issues. Basically if they want to keep a customer they will generally try to help. I received a new motherboard for an HP one time because I was having so much trouble. My PC was 3 years old at the time and NOT under warranty.

As for a solution, you will probably need to purchase another disc drive which can be obtained through your local PC repair shop, directly from the PC manufacturer, or you might try places such as www.tigerdirect.com.

Good luck!

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