Trading standards complaint

Hi there, it's Jack at Dyson.

All DC59 models were supplied with the docking station design shown below, which sounds as if it's the one you've seen in videos online:



From your description, it sounds like the docking station you've inherited may belong to an older Dyson cordless vacuum, such as DC35 or DC44. If you're able to call the Dyson Customer Helpline directly, we should be able to help determine exactly which docking station you have, and whether or not it's compatible with your DC59.

You can reach our experts by calling 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).

Hi Alvina, it's Jack at Dyson.

DC59 will display a blue indicator light at the base of the hand grip while the machine is taking in power. The light will go out when the machine is fully charged. DC59 will take 3.5 hours to charge fully when the charge is completely depleted, but it will take less time than this if there is still some charge remaining on the battery after use.

Please note, the machine's intelligent control software is designed to ensure the battery only takes in enough power to recharge, and to keep itself topped up. It's safe to leave the machine connected to the charger at all times when not in use - the machine is designed to be stored in this way, so it's always ready to go when you need it.

From the information you've provided, I'm not clear on whether or not you're finding your DC59 works as normal once the blue charging light goes out, or whether it's not working at all. To make sure everything is correct, please get in touch with our experts directly. We'll be happy to talk you through some simple diagnostic checks when you have your machine easily to hand.

You can reach the Dyson Customer Helpline by calling 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).

We'll look forward to speaking with you.

try this page out.
http://www.dyson.com/support/dc58-dc59/dc59-motorhead/my-machine-is-not-working/my-brushbar-is-not-rotating

just give hard push and it will slot back in

Machine is under guarante, contact manufacture (Dyson)

Hi Jeff, it's Jack at Dyson.

The issue you're describing with your DC59 sounds very unusual, but I'm sure we can help. Like all Dyson cordless and handheld vacuums, DC59 is backed with our 2-year Dyson parts and labour guarantee.

When you have your machine fully charged and easily to hand, please give us a call so we can talk you through some simple diagnostic checks. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

Hi Tammy, it's Jack at Dyson.

The current generation of Dyson cordless vacuums, such as DC59, include a cyclone pack and main body which aren't designed to separate, unless either of those two parts need replacing. If these two parts have been separated, they should clip back together securely when pushed together firmly - the exception would be if they were separated accidentally and were damaged in the process.

So we can take some further details and help you resolve this, I would encourage you to contact our experts directly for some advice. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking to you - please have your DC59 easily to hand when you call.

Hi Karen, it's Jack at Dyson.

In order to help you further we would need to take some additional details about the issue you're experiencing, as well as exactly how you're recharging your DC59 between uses.

When you have your machine easily to hand, please give us a call so we can talk you through some simple diagnostic checks to confirm which part may be at fault. If a replacement part is needed this should be covered under your 2-year Dyson guarantee, as long as the machine has been used and maintained according to the User guide.

To reach our experts directly, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

Push the reset and follow the manual info
the manual link is attached below

http://www.manual-hub.com/manuals/dyson-dc59-01-pdf-manual.html