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He's correct. I don't want a butchered vehicle, with a horn button on it somewhere.
I hope you don't consider that shop or at least that mechanic a professional.
You only have a horn button,relay and a horn. IF,you are a knowledgeable car repair person,you test,then the results, will tell you which one is bad. Easy job.
In some cases a vehicle may have a clock spring, under the steering wheel that goes bad,(way too technical for your guy)
Must say any shop,even those that are questionable at best,could properly repair that issue,just not your guy,loose him.