I disconnect the trolley to lift the garage door manually but for some reason the door only rolls back down and not stay opened. There must be something that is not connecting. Can you help?
Two problems. why aren't inner and outter trolley connecting. did you leave rope is disconnect position. Second problem is door springs do not seem balanced. you should be able to lift door halve way up and let go. it should pretty much stay there; go up or down slowly ok. fly up or crash down; need to adjust springs/cables or maybe wrong springs.
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