Question about Toyota Land Cruiser

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Paid for work to be done on my car and also paid for engine and now I'm out of $2950 dollars from Kelley Auto repair shop. Went to pick up my truck because nothing was being done for two hold months I just kept getting the run around that it would be fix in a couple of days which became months. Now I'm stuck without a car and no money what can I do to get his business look at for stealing peoples money?

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Better Business Bureau, Local TV and Newspaper,
National Institute for
AUTOMOTIVE SERVICE EXCELLENCE

101 Blue Seal Drive, S.E. Suite 101
Leesburg, VA 20175
Hours: 8:30 a.m. - 5:00 p.m. Eastern Time
Monday - Friday, except holidays
Phone: 703-669-6600
Fax: 703-669-6123
E-mail: webmaster@ase.com
Website: www.ase.com

Posted on May 25, 2011

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First of all you should never pay for services prior to work being completed successfully. Depending on the state you live in you could file a complaint with the bureau of automotive repairs. If your state does not have a bureau, contact the state attorney's general office and file a complaint. Also, file a complaint with the better business bureau. Lastly, contact an attorney and explain your situation. You could also tell the shop you will be renting a car and they will now be responsible for the costs associated with the rental. They may not be willing to pay, but a court will uphold these expenses and reimburse you in a small claim lawsuit. DO NOT STAND BACK AND ALLOW THIS TO HAPPEN. ASK FOR A REFUND AND TAKE YOUR CAR SOMEWHERE ELSE TO BE FIXED. YOU HAVE RIGHTS AND YOUR RIGHTS ARE BEING VIOLATED.

Posted on May 25, 2011

  • Anonymous May 25, 2011

    Good point on the car rental & courts backing it
    Having owned a repair shop, your correct
    Most judges hate repair shops or don't appreciate
    all the hard working & honest people

  • Gale Todd May 25, 2011

    Go get them. You are the customer and the customer is always right. Make sure you explain your situation to the owner of he business and tell them you intend to be made whole. You will see a definite change in attitude. Otherwise you have options and rights, exercise them all.

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Contact your States Attorney General's Office

Forget the Better Business Organizations

Have an Attorney stop by or send a letter to them

If you paid anything,call your credit card company
and have them do a charge back, to get your money
paid so far

Posted on May 25, 2011

  • Anonymous May 25, 2011

    Then your off to small claims court
    Had a business,so I have been thru
    this. Not my fault as in your case but the
    customer thinks so

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