Question about Honda CR-V

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Emmission light is on - CR-V Honda Cars & Trucks

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  • bobopd31 Aug 14, 2008

    very helpful thanx-how much for oxygen sensor repair...thanx

  • FemaleScot Aug 15, 2008

    I had the same issue. Be very careful in getting a price. At my usual garage I was quoted over $650 to replace the up-flow oxygen sensor (front one) and then called a Honda Automotive repair shop we had used years ago to get another price. They quoted $240 over the phone. When I brought it in the next morning I asked again what the price was going to be and the service guy called the parts dealer. He quoted the part as being over the original price and we then added in the labor time. It was still just over $300. Okay I said that's fine. He called a few hours later and said they didn't think it was the sensor and the diagnostics were showing a number of other possibilities. I told him that anything that was over $50 they were to call me before they fixed anything. He then asked at the end of that conversation how I knew it was the oxygen sensor and I told them that I had already had diagnostics run at my gas station. (I think my answer is why they backed off later about the other issues by saying that the diagnostics showed it was just the sensor - confusing - it was for me too, but since I already had a report how could the previous garage have been wrong with their report? He couldn't explain the reason there was then something and now nothing. Then he called back a few hours later and said that they couldn't do the job for the last quote but would do it for over $550. No being a total fool I asked how we got to that number since he had told me to my face earlier what the part cost and what the labor charge was. He said I could either get it done for that amount or come pick up the car. I asked again how he came to that number since he had already told me another number in the morning. He then said ..."Do you know how much this will cost you somewhere else?"

    I asked what that had to do with it. He had the gall to say that he was in fact SAVING me money since he wasn't charging as much as others charge! I pointed out that from my point of view I wasn't saving any money from the mornings quote BUT SPENDING MORE! (Yes, I was raising my voice at that point). Then he said that I should understand what other places were charging for this work. Gosh, I thought it was a based on the cost of the parts and the labor costs. Silly me - it appears to be based on market rates. Now this is a new lesson. Again he said I could come pick up the car if I didn't like the new price. I told him I would do that. Before I hung up I asked how much I was already into him for this deal - how much it was going to cost me - and he said $45. (The Honda dealer had already quoted me $420 to replace the item. So now I was taking it to the dealer). My husband wanted to know why I was being so difficult because years before when we had taken our Honda to this automotive place we had been more than satisfied with their honesty and service. Well there is no more honesty, there is no more service and the previous owner it turns out is LONG gone. I went back to work and read some posts (which I should always do beforehand) and found out that others had exactly the same problem. Here is their gig...leave the car there by being waved in by an obviously reasonable cost and then they jack the price up 3 times the original estimate. (For those that care - I wasn't going to be unreasonable - I figured the original guy over the phone misspoke - and I accepted the price adjustment when I brought the car in. But now I wonder when the bait and switch started. Who knew that I would press for the price when I got there face to face .... actually come to think of it I told the guy over the phone that I was just going to drop it off that night and so there wasn't going to be a face to face. I didn't have a ride so I had to bring it in the next morning. Thank God I did so I could press the service guy for the price quoted over the phone.



    Final part of the story - when I came to the place to pick up my car - they had someone new at the counter who they were giving a quote to for some work and the service guy handed me my key and told me to forget about the $45 charge. I was driving away when I realized he didn't want me to ruin that "sale" by talking to him about jacking up their quoted prices. I almost went back.



    I would rather pay to have an independent diagnostic run so that there can't be a question when I next take my car in to a repair shop so I know exactly what that test shows. That will help my own "fact" position.



    This place is in Fairfax City and was a well known Honda repair shop with a great reputation. Steer clear of it. It will just cost you moore money.



    Also, there are many former patrons who have posted negative reports on various posting sites. That's how I learned that the former owner is gone and that this racket is a common business model for the new owners.

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Find a local auto parts store and they will be able to hook up a scanner and tell you what the light is on for...did i mention it was free. more than likely its going to be an oxygen sensor..really common on those, but id suggest getting it checked first.

Posted on Aug 14, 2008

Take car to a local auto parts dealer, they can usually hook up a scanner and tell you what the light is on for...my guess on a crv is going to be the oxygen sensor..very common on those.

Posted on Aug 14, 2008

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