Question about 2004 Ford Explorer

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I have a 2004 Ford Explorer and it has a crack in the applique. I NEVER received a recall notice about this problem . I contacted a Ford dealer in my area who informed me there was a recall but it is no longer valid.Please inform me since when does recalls expire and why do they have an expiration.Keep in mind I NEVER RECEIVED A RECALL NOTICE!

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  • Anonymous Apr 01, 2011

    The Dealer should have answered those questions
    we have no idea

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Sami, the applique cracking is a comon occurance for that model year. There was never a recall on that component, however there was a technical service bulletin regarding how to repair the concern. Technical service bulletins do in fact tell us dealers quickly how to repair a concern, but unfortunatly when they issue a tsb, it does not increase the waranty coverages. As far as for it being a recall, recalls are for safety issues only,they do not expire and transfer from one owner to the next, regardless of age. Customer satisfaction programs however do have time and mileage limits as they are repainrg the concern for your satisfaction. i can not remember if there was a program on that concern or not, im thinking not though....All manufacturers follow these approximate guidlines. If you call Ford customer service (800-241-3673) they can tell you any recalls you may have and the exact date they mailed out any notices to you regarding recalls..i know this is of litle consilation, but at least now you know a litle more about it.....

Posted on Apr 01, 2011

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