Question about Hyundai Accent

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Hi there (There was no i20 model in the drop down list below) I bought a Hyundai i20 3 months ago. About a month ago my aircon didn't work anymore. I took it in to Hyundai Bedforview Service Centre. After 3 weeks they tell me that it can't be fixed under warranty as they THINK a stone hit the part from below and caused the aircon to leak gas. I can understand if the car was older that you can make that assumption. But who say it didn't happen while the car was driven to the dealership where I bought it. The car is still brand new. To pay a premium of over R3000 a month to drive a car with aircon and only after such a short while to have to pay R7500 to get it working again....Something is not right. I really look after my vehicles, and drive it with care. This is my 3 Hyundai I'm driving and the first time something like this happens. Please help me as I really get bad service at this stage. Thanks Regards Phillip Cilliers

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I believe you have a valid issue with your dealer. I would speak to the owner and tell him you wish to return the car as a "lemon". If he has a problem with either repairing or replacing under warranty, I would call Hyundai and ask for someone in charge of either customer satisfaction or the dealer's account. I would also after explaining my problem, tell them I am considering filing complaints with the Better Business Bureau and Dept. of Consumer Affairs. Do these things in a calm, rational fashion and smile at them because you are in the right. Best regards, Don Tucker

Posted on Mar 22, 2011

  • phillip_cill Mar 23, 2011

    Thanks Don

    Much appreciated

  • jacvan378 Aug 24, 2011

    Hi Phillip,

    I have the same problem i20 bought 29 June

    Pls contact me 0823960527

    Thanks,
    Jacques

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