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Hatch won't open. tried the master lock on door would not open. tried the unlock button on lock remote would not open

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Remove panel on the inside of the hatch, release lock from the inside then check the lock solenoid for power, check for broken link to lock, repair or replace it.

Posted on Mar 20, 2011

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Posted on Jan 02, 2017

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Did these doors quit at the same time or over a period. It seems that the actuators for the locks have gone bad. With the mentioned doors, that's a lot weight for the actuators to unlock and pop open. With the remotes and console not working , that's more reason to think the actuators are the problem.

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First, on the rear hatch, there is an actuator. On FX, when you close the trunk, it kind of **** the hatch closed all the way. When you press lock on the remote, this same actuator locks it as well.
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1) when you unlock the car from the inside, go back there and press the button to open the hatch door manually, do you here any noises?
2) Close all doors, go back close to the hatch button and using the remote , lock the car and then unlock the car. you should hear a sound from the actuator locking and unlocking the lock on the rear hatch!

If you don't hear this, your actuator is inop.
Next step would be to check the fuses inside the car, on the left bottom driver side, and outside on the battery compartment.
It might be just a fuse.
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NOW, if you can hear the noises, then something is either broken inside the actuator or one of the cables is loose!
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1) Unlock all doors from driver's door while it is open. The driver's door is the only door to remain open during this process! 2) Turn the key from OFF to RUN 8 times within 10 seconds, with the eighth turn ending in RUN. All the doors will lock and unlock if program is successful. 3) Turn key OFF and remove key from ignition. Within 20 seconds, press any button on the remote. (Press sliding door or rear hatch and it will open!) 4) If door locks do not respond, wait several seconds and press button again. If doors still fail to respond, try repeating steps (1-3).

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