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there should be a manual override button, lever or switch in the trunk. your owners manual should help guide you with this. it should be right under the roof with a manual lever to bypass the system therefore resetting it. also check fuses. good luck.
The convertible top motor and release lever are in the luggage compartment. From the Bentley manual, the following general procedure is suggested in order to close the top in an emergency situation. Main motor. To release the top linkage from the motor, lift the left corner of the rear seat to access emergency release handle. It is then possible to push the top manually to a near closed position. In case of the semi-automatic top, simply attach and lock the front latches. Front latches. Once the fully automatic convertible top has been released from the motor and manually pushed to near-closure, emergency latching of the top is possible by using the S-shaped hex key provided in the emergency tool kit(attached to the trunk lid underside). First, remove the the plastic cover over the latch motor in the front bow of the convertible top. Next, use the hex key from the tool box to crank the front latches shut.
I ran into this issue with mine. To get access to the back fuse box, obviously the top cannot be in the trunk. You will have to take it to a mechanic who I believe can override the fuse and get the top out of truck gaining access to the fuse box. I ran into the same situation where my whole convertible system was actually shut down, nothing worked. I took it in and got it fixed, but that is about the only solution, sorry.
I have a 2004 Saab 9-3 Arc convertible that had the same problem. The spring on the hinge assembly for the package shelf latch assembly was broken. The part itself is over $300. If you have someone remove the spring, your top will work again. You'll just have to put up with the top shelf hanging down in your trunk about 1 foot, but you can still manually move it to place things inside like your luggage or golf clubs.
Hmm, you may need to get the dealer to adjust the cables. Also make sure the pump has fluid (right side trunk, behind the cover). Once the top comes down to the top of the window, you can see the device that should pull it down tight. In an emergency, there is a hex key in the right side of the trunk that you can use to manually bring that down tight. Your vehicle manual explains how to do this emergency operation.