Look under the left side of vehicle (RHD vehicles)right side of vehicle (LHD) in centre of car for heater cable going to heater case control levers on side of case can see it better if glove box removed. make sure cable is clipped in its retainer clip properly/ remove and adjust cable while control lever is over all the way and flap controls on case are fully over in that same direction as cable moved when putting control lever all the way over and clip into retainer. if cable doesnt move when moving control lever its probably come out of clip other end of cable in behind control lever or snapped the usual is glove box/heater case side first second is cable snapping behind control levers.
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