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If your rear hatch will not stay up then chances are shocks that are used to hold up the hatch are shot. If you replace the shocks that should solve the problem. I hope this helps you out.
It sounds like the lock actuator has failed or has a poor connection which won't allow the latch to release. What you will need to do is remove the inside rear hatch panel to access the lock actuator. Once you get to the latch use a flat screwdriver to release the latch being careful not to damage the glass.
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