Question about 2002 Mazda Tribute
While driving my car it completely lost power. Had it towed was told it was the computer. Drove it 40 miles, again total power loss on highway. Towed again. Computer blown again. ford cannot fix, so had it towed to NewBern Mazda. They replaced computer and a wire in transmission. Started it up in service bay, blew out the third computer. They now have no idea what to do. They just called me and want to take off alternator and see if it may be over charging and blowing out the computer, even though they have never had this problem before and at my expense. Another 225.00 to guess. I dont know how much i am expected to pay for "guess work". I know it has to be fixed but they need some expert assistance. they told me Mazda technical support had been contacted and they did not know what to do either. Have you ever heard of this?
I have never personally seen the scenario you have described, but it would take severe overcharging OR a very strong voltage spike to blow your computer, so they are on the right track...
As far as the money goes, you should only have had to pay for the first replacement if the work was done by a reputable shop... Did the first repair not come with some sort of warranty? I would strongly suggest that the Ford shop that gave up be asked to either cover the subsequent repairs OR refund what you spent on their NON-repair. You might need to be a little tenacious in your approach on this, and if you are denied at one level, ask to speak to their superiors. If you are persistent, calm, and reasonable, I'm sure you will receive some type of accomodation!
Sorry for your troubles, but hang tough... I'll send a copy of your complaint and my answer to New Bern Mazda for you, and also to Mazda USA. And please don't forget to rate my support: Your rating is my ONLY compensation for providing this assistance!
Posted on Jul 13, 2008
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