Question about 2002 GMC Envoy

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While struggling to come out of a parking space in icy conditions, the car lost power steering and the battery stopped charging.Checked uder hood and the serpentine belt had come off track. the belt and tensioner were replaced this fixed the problem with the battery charging, but the car still has no power steering. The pump is still full of clear fluid and there appear to be no leaks. there is not now, nor was there previously a whining noise to indicate the pump has gone bad.

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Hello

Honestly it sounds like they got the belt on wrong, you have (should have) a diagram of the belt rout under the hood some place, check for yourself.

Good luck,

Feedback appreciated >:)

Posted on Dec 29, 2010

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Remove the serpentine belt and pull on the power steering pump pulley (pull out towards the radiator). If the pulley pulls out of the pump than the shaft is broken. This is very common on GM vehicles.

The pump is very easy to replace and I can give you some further instructions if needed.

Posted on Dec 29, 2010

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    Jeremy W. Dec 29, 2010

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