Question about 2006 Chevrolet Malibu

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I received a letter from GM in late Oct 2010 about an extended warranty placed on a part in the power steering of my 2006 Malibu Maxx. It states that GM would replace the faulty part at no cost to me as long as is was less than 10 years old or 100,000 miles. Of course, you can not have this part replaced until the powering steering starts to default. My car started doing this last week and my mileage is 162,000. I took it to the dealership and confirmed that it was the exact issue described in the letter. They suggested i call the GM "service" line and see if there was any assistance for vehicle that has breached the mileage limitations on the extended warranty. I called the hot line 2 times, both of which left me just frustrated by the ridiculous agents in Argentina that could care less that I was having any problem at all. The dealership quoted $543.00 to fix this problem that, in my opinion, is a safety hazard. I still have 3 years worth of payments on my lease and do not want to get rid of my vehicle. I feel like if GM put the faulty part in my car to begin with, then they should replace it at any time. If I had know there were going to be cheap, malfunctioning parts installed in a car I would not have bought it in the first place. Do you have any suggestions in what I can do to get this issue resolved without paying the full amount out of pocket? GM needs to own up to their carelessness at some point, even if the mileage is over what they feel is adequate.

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  • honeymokey
    honeymokey Dec 29, 2010

    What parts?

  • Candyse Walker Dec 29, 2010

    It is a portion in the electric power assist system in the power steering. Here is a site that has a little more info about ithttp://www-odi.nhtsa.dot.gov/ivoq/index....

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  • Master
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I doubt you will have any luck with the dealership. I would not let the dealership work on the car. They charge double for parts and labor. Take it to a reliable repair shop. The cost will be considerably lower. You might want to check the NHTSA website to see if this was a safety recall, or just a TSB. If it was a safety recall, the factory can't put any limits on the mileage.

Posted on Dec 29, 2010

  • 1 more comment 
  • Candyse Walker Dec 29, 2010

    I am looking into other options as far as local repair shops. Is there anything I can do if there has not been an actual "recall" placed on this issue yet? So far they say only an "extended warranty" has been released. I have researched this online and have found numerous other complaints about the exact same problem.

  • Jackie Miles
    Jackie Miles Dec 29, 2010

    I just checked the NHTSA site, It is only a TSB with the 100, 000 mile limit.

  • Jackie Miles
    Jackie Miles Dec 29, 2010

    OReilly auto parts lists the part for $236.00 pluss a refundable core charge of $321.00, Part # 1C1002. It shouldn't cost over $100 labor for the swap.

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