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My back hatch would not open but it appears the lock was sticking and the return spring to the handle is broken. We used the key to unlock the back door and then door opened. Then husband sprayed WD 40 in all the lock holes. Now once we open the door we have to push the handle back down as return spring is still missing but the door opens :) . My van is a 2002 Ford Windstar.
Removed the inspection cover for the lock mechanism on the inside of the back hatch and used a screw driver to manually unlatch the door while someone else was pulling on the handle. It turned out there was a lot of glass around the pocket where the lock mechanism was possibly binding the lock
chrysler/dodge minivan keyfobs may contain a button for the automatic door/hatch when it is not equipped does the overhead console contain a switch for the door or hatch? if it does then somethings wrong if it doesnt its just another button on your keyless :)
I had the same problem. A weather mat got stuck when the hatch closed. After freeing the mat, the hatch would not open. The lock button would go up and down, but the hatch stayed locked.
What happened was the the plastic holder for the metal arm that connected the lock button to the mechanism broke.
There are no screws holding the inside panel, just metal tab clips.
First, I took off the inside close handle--2 bolts. Then I had to work my way from the center tail light, unscrewing it and popping off the left and right trim pieces--metal tab clips. These were covering the back panel. Now the hard part was getting the back panel off. It does pop off and I found it very hard to get something behind the edges.
The plastic holder that held the metal connector in place had broke. I used two plastic pull ties to hold the connector in it's place. Reversed the procedure and it works again.