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It is common practice to replace belts that are 3 years or older depending on the type belt it is. The stretch and break over time with heat and cooling that goes on. Some mechanics are not trained in the proper maintainance of belts and hoses You should be having the timing belt change to. I believe if it is the ribbed type belt it is supposed to be replaced at 60 thousand miles. If you don't and the belt fails it's a $3000.00 repair minimum so $200.00 IN maintiance is in my opinion worth it. And belts can just fail even new ones. However you could also have a Tensioner pulley bearing going out causing the problem so I suggest you try a different shop. Hope this helps and thanks for using fix-ya.
Check the linkage that goes from the shift lever down to the transmission. It sounds like somewhere along the line, it has become disconnected or has broken.
if that parts are clean then It sounds like you have a shift control solenoid that has high resistance causing the hard shift you describe. Scan the PCM for trouble codes if none are present you could have a internal transmission problem.