I had the same problem with my wife's kia. when you put the car in park the shifter hits a limit switch in the center console. It's positioned at the bottom of the shifter rod. And if it's bent or broke it will not unlock the key. You may want to check that out. It's not hard to check the hardest part is to get the cover off the center console. It's kinda hard to explain put not to bad.
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The ignition key must be in the key cylinder for cylinder removal. The key cylinder must be removed first before removing ignition switch.REMOVAL 1. Disconnect negative battery cable at battery. 2. If equipped with an automatic transmission, place shifter in PARK position. 3. Rotate key to ON position.4. A release tang is located on bottom of key cylinder.5. Position a small screwdriver or pin punch into tang access hole on bottom of steering column lower cover.INSTALLATION 1. If equipped with an automatic transmission, place shifter in PARK position. 2. Position key cylinder into steering column as it would normally be in the ON position. 3. Press key cylinder into column until it snaps into position. 4. Check mechanical operation of switch. Automatic Transmission: Be sure transmission lever is locked in PARK position after key removal. If key is difficult to rotate or is difficult to remove, the shift lever-to-steering column cable may be out of adjustment or defective. If key can be removed, release lever mechanism may be defective. Release lever mechanism is not serviced separately. If repair is necessary, the steering column must be replaced. 5. Connect negative cable to battery. 6. Check electrical operation of switch.
Most newer models have a safety feature called shift interlock. This prevents the key from being turned back to the lock position if you forget to place the gear selector in park. Depending on the model, If it uses a cable, it may be sticking or needs adjusting. If it uses an electrical solenoid. may be blown fuse or park switch. Tap, shake, and pull up on the shifter and make sure it's in park.
The key is what goes into the switch. So the key is stuck in the switch? try pushing in the key while turning the switch back to get it fully to the off position so you can remove the key.
Or there might be a button lock near the switch you might have to press to remove the key.
Worst case the key and switch are broken and jammed. If that is what happened, or your brother is acutally talking about the switch, to remove and install a new switch youll have to take it to a shop
you will most likely have to replace key cylinder. remove cowl around steering column, upper & lower, remove plastic cyl around key, you will need a paper clip to remove key cyl. small hole near back of key cyl, install paper clip end pushing down turn key cyl, to run position, jiggle key cyl to remove. auto parts store should have replacement. good luck
FIRST OF ALL, TURN OFF RADIO,DISCONNECT NEGATIVE BATTERY CABLE. IF EQUIPPED WITH TILT STEERING COLUMN,REMOVE TILT LEVER.CAREFULLY REMOVE THE UPPER AND LOWER STEERING COLUMN COVERS. REMOVE THE 3 TAMPER PROOF TORX IGNITION SWITCH MOUNTING SCREWS USING SNAP ON TOOL TTXR15A2 OR EQUIVALENT. GENTLY PULL THE SWITCH AWAY FROM THE COLUMN AND REMOVE THE 2 ELECTRICAL CONNECTORS FROM THE IGNITION SWITCH. WITH THE KEY IN THE LOCK POSITION, DEPRESS THE KEY CYLINDER RETAINING PIN FLUSH WITH THE KEY CYLINDER SURFACE. ROTATE THE KEY CLOCKWISE TO THE OFF POSITION THE KEY CYLINDER SHOULD NOW BE UNSEATED. ROTATE THE KEY CYLINDER COUNTER CLOCKWISE BACK TO THE LOCK POSITION, AND REMOVE THE LOCK CYLINDER. ( TO INSTALL ) CONNECT THE ELECTRICAL CONNECTORS TO THE IGNITION SWITCH. BE SURE THE CONNECTORS ARE SECURELY LOCKED IN PLACE. MOUNT THE IGNITION SWITCH TO THE COLUMN 3 SCREWS FOR VECHICLES WITH THE TILT STEERING COLUMN THE SHIFTER MUST BE IN THE PARK POSITION AND THE PARK LOCK DOWEL PIN AND THE COLUMN LOCK FLAG MUST BE INDEXED BEFORE THE SWITCH IS INSTALLED. PLACE SHIFTER IN THE PARK POSITION. PLACE THE IGNITION SWITCH IN THE LOCK POSITION. THE SWITCH IS IN THE LOCK POSITION WHEN THE STEERING COLUMN LOCK FLAG IS PARALLEL TO THE IGNITION SWITCH TERMINALS. POSITION THE PARK LOCK DOWEL PIN OF THE IGNITION SWITCH SO IT ENGAGES THE STEERING COLUMN PARK LOCK SLIDER LINKAGE. APPLY A LIGHT COATING OF GREASE TO THE PARK LOCK DOWEL PIN AND THE COLUMN LOCK FLAG. POSITION THE IGNITION SWITCH AGAINST THE LOCK HOUSING OPENING ON THE STEERING COLUMN. BE SURE THE SWITCH PARK LOCK DOWEL PIN ENTERS THE SLOT IN THE PARK LOCK SLIDER LINKAGE INSTALL THE RETAINING SCREW AND BRACKET. TORQUE THE SCREW TO 26 INCH LBS. INSTALL THE STEERING COLUMN COVERS AND THE TILT LEVER IF REMOVED. WITH THE KEY CYLINDER AND THE IGNITION IN THE LOCK POSITION INSTALL THE KEY CYLINDER INTO THE SWITCH UNTIL IT BOTTOMS. RECONNECT THE NEGATIVE BATTERY CABLE AND THE CHECK THE IGNITION SWITCH FOR PROPER OPERATION OF HALO LIGHT SHIFT LOCK IF EQUIPPED AND COLUMN LOCK.ALSO CHECK FOR PROPER OPERATION OF THE IGNITION SWITCH ACCESSORY, LOCK OFF, RUN AND START FUNCTIONS.