Sunroof console (where the map lights are located) has a black screw you can turn with a coin. Located just beyond the map lights. Turn 1/4 turn and that panel releases. There is a manual handle that is snapped into the console towards the back left. It is not that big. It is black and "T" shaped. Insert that handle into the motor which is located directly beneath the panel. It is brass colored most likely. about the size of a deck of cards. The handle tip inserts there. Turn handle until stops and pull down to disengage the motor. You should then be able to operate the crank. I had same problem. Had a tough time closing roof. Works intermittently. Don't know if it is the motor or switch. I think motor as I hear mine trying to engage but it is no longer moving the roof panel. Good luck.
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First off clean and lubricate the tracks the sun roof operates on, using a good quality lubricant with Teflon in it.
The find the fuse and relay for it, remove the fuse, blow out the receptacle and clean the contacts on the fuse w/a wire brush before re-installing..do the same for the relay, often a bit of corrosion on these parts allows it to operate partially.
plastic lining on runners tend to crack and lift causing roof to stick. can remove plastic but roof will rattle when closed. to close manually, open small cover on roof lining in front of sunroof and crank roof closed with an3mm allen key.
Check the fuses to start with. If they are fine it could be a broken switch or a burnt electrical motor. If the closing mechanism has broken and bound up it could keep the window from closing. With the car in accessory mode or ON -whichever allows the windows to open - hit the close switch and listen closely. if a click of the motor can be heard it is a mechanical issue - if not it is electrical.