Question about 2003 Dodge Caravan

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My 2003 Dodge Grand Caravan broke down in town. It seemed like it was a short. I called the dealership where they gave me the warranty department where I found out wires are not included. I had my roadside assistance tow it too my home where my husband could easily fix a short. After hours of searching for a short he figured out there was more to it. Thinking it's still my penny, I have it towed to an electrical auto tech. In the middle of his diagnosis my PCM starts smoking. He says he doesn't have the equipment to scan the PCM and advised I take it back to the dealer. So here I pay for yet another tow to the dealer only for them to tell me my PCM is not covered under my warranty but my fuel pump (which shorted out due to the faulty PCM) was covered. I am bieng told to pay a deductable for my fuel pump on top of $818.00 for the PCM. Just yesterday when speaking with the warranty department they told me a fuel pump is NOT covered. Can my warranty change overnight? I have 4 children and need a vehicle. On top of all of this I am only covered for 1 day on a rental, and would have to travel 70 miles to pick it up! Any advice please.

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  • cbennett920 Nov 06, 2010

    It wasn't the harness, it was the PCM that made the fuel pump blow.



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I would think that if your vehicle has under the warranty miles coverage, that they should honor this. The electrical harness in your vehicle unless chewed by a varment, should be covered since you have not messed with the harness. The manufacturer is the one that put the harness together and installed it in your vehicle. Do not just lay down and let them walk on you.

Posted on Nov 06, 2010


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