Spray the latch with a silicon spay
I have the same exact problem on my 2010. It's a few months old and was fine until a week ago. Also, that's when the weather got colder. It is intermittent, as it was happening almost every time I used the key FOB and when I brought in to the VW Service, of course it was fine. They said if they can't reproduce the problem they probably can't help. I just wanted a mechanic to look at the mechanism as it is opening but not lifting up high enough for the latch to release. I will try the silicone spray although I'm not optimistic. Given that I've seen this complaint on many forums for VW, I can't believe there isn't a TSB or sevice departments being aware of this rather common complaint.
Any way to put a fire under the VW Service personnel's butts to get them to look at this even though it is not necessarily getting stuck when I bring it back in? I mean this is a frickin' brand new car!
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Same here, took it to the dealer and they adjusted/replaced the latch and still gotta wedge my fingers, scratching the paint with my short nails, to get it open.
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