Question about 2010 Toyota Tundra

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Sir I already bought a new TOYOTA TUNDRA from united state of America from camelback Toyota scion 1333 east camelback *phoenix, AZ 85014 (www.camelbacktoyota.com) and shipped it to STATE OF QATAR. VIN #5TFDW5F10AX122699 When I request to have a service to my vehicle in Toyota agent in QATAR the agent says that any car which brought from outside QATAR will not be under warrantee. Is this right if so where is the international warrantee which will cover three years warrantee like other agency e.g. (GMC CARS). I am writing this email to bring to your kind attention that my car is year 2010 model and I have to do regular service and I con not service my new vehicle in any other garage. I am waiting some answer from you soon. Thanks.

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  • Toyota Master
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I'm afraid that the warranties provided by Toyota in the U.S. for the 36 month period are limited only to the U.S. according to their website and that the warranty honored depends on the local Toyota dealer.

So, if the local Qatar dealer is saying this, then it probably is something that falls under local policy.

Posted on Oct 11, 2010

  • Duane Wong
    Duane Wong Oct 11, 2010

    One could try to argue it with the district or regional manager, since the vehicle is so new, but I have a feeling that it may be futile.

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Describe Sir I already bought a new TOYOTA TUNDRA from united state of America from camelback Toyota scion 1333 east camelback *phoenix, AZ 85014 (www.camelbacktoyota.com) and shipped it to STATE OF QATAR....


I haven't any reason to disbelieve the Qatar agent when he or she says that that any car purchased outside of the Qatar will not be under warranty. GMC is not the same as Toyota, I guess.

The Toyota Tundra is an excellent vehicle, and I'm sure that if you do the regular service on it then it will last a long time. However, there's the issue of whether it's under warranty in case anything goes wrong with it.

I guess it's one of those things that one might encounter in international business with warranties and such.

I never thought about that issue as being an issue, but apparently that's what they told you.
---
COVERAGES Every Toyota Car, Truck and SUV is built to exceptional standards. And that's not idle boasting. We back it up with these Limited Warranty Coverages: Basic 36 months/36,000 miles (whichever comes first) (all components other than normal wear and maintenance items). Powertrain 60 months/60,000 miles (whichever comes first) (engine, transmission/transaxle, front-wheel drive, rear-wheel drive, seatbelts and airbags). Rust-Through 60 months/unlimited miles (corrosion perforation of sheet metal). Emissions Coverages vary under Federal and California regulations. Refer to applicable Owner's Warranty Information booklet for details. Accessories For accessories purchased at time of the new vehicle purchase, the Toyota Accessory Warranty coverage is in effect for 36 months or 36,000 miles (whichever comes first) from the vehicle's in-service date, which is the same coverage as the Basic coverage of the Toyota New Vehicle Limited Warranty.

For dealer-installed accessories purchased after the new vehicle purchase, the coverage is 12 months or 12,000 miles (whichever comes first) from the date the accessory was installed on the vehicle, or the remainder of the above 36 months or 36,000 miles Basic coverage from the vehicle's in-service date, whichever provides greater coverage, with the exception of car covers. Car covers are warranted for 12 months from the date of purchase and do not assume any coverage under the Toyota New Vehicle Limited Warranty.

For customer (non-dealer)-installed accessories purchased after the new vehicle purchase, the coverage is 12 months or 12,000 miles (whichever comes first), from the purchase date of the accessory.

You may be eligible for transportation assistance if it's necessary that your vehicle be kept overnight for repairs covered under warranty. Please see your authorized Toyota dealership for further details. Hybrid-Related Component Coverage Hybrid-related components for hybrid vehicles are covered for 8 years/100,000 miles. The HV battery may have longer coverage under emissions warranty. Refer to applicable Owner's Warranty Information booklet for details. For complete details about Toyota's warranties, please refer to the applicable Owner's Warranty Information booklet or see your Toyota dealer. ---
The above warranties are just 'limited' warranties which may not be honored internationally, especially when the dealer in Qatar tells you that they will not honor it.

The end of the above tells you to see your Toyota dealer and that's what you did. Maybe you could argue your case with a district or regional manager, but I think that it probably will be difficult to find free service in your country.

That means that you will have to pay for any service that your vehicle requires, rather than getting it free or covered under the 'limited' warranty.

I wish you luck, however, in obtaining warranty service for your Toyota vehicle, over there.

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