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There is a rod inside the door that connects the inside and outside door handles to the latch mechanism, if it gets bent or broke it won't activate the latch. The inside door panel will have to be removed and parts of the mechanism also to reinstall. Would recommend maybe taking somewhere unless it's an old BWM.
I have exactly the same problem with a 2002 X5. The passenger door handle has no resistance on it from either inside or outside and as such I cannot open the door. I am now wondering how to get the trim off to see what is bust inside. Anyone got any ideas??
there should be 2 metal rods , one pulls one push's , open and close , i would try spraying some lubricatant , wd40 , into the lock mechanism to see if that will free off the connections for these rods and just try to gently push and pull until get some movement , have you tried to open door with the key in the door lock and turned to open at the same time as pulling on handle ,hope this is of some help