1997 Volkswagen Golf Logo
Posted on Sep 26, 2010
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My passengers door doesn't unlock, so annoying! I don't know what to do, it won't unlock manually (by unlocking all doors) or with a key.

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Jeffrey Turcotte

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  • Volkswagen Master 8,991 Answers
  • Posted on Sep 26, 2010
Jeffrey Turcotte
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Joined: Aug 22, 2010
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The locking mechanism has come undone from the lock or is jammed. You will have to remove the door panel and figure out if it broke or just came loose.
The mechanism looks something like this except it will have a vacuum actuator. I will past the door panel removal instructions below. Let me know if I can be of any further help.My passengers door doesn't unlock, - 64a6bcb.gif
door panel removal:

  1. Remove the window regulator handle.
  2. Remove the arm rest.
  3. Remove the door lock knob.
  4. Remove the inner door handle cover.
  5. Using a flat screwdriver, gently separate the door trim panel clips from the door.
  6. Lift the panel to remove it and disconnect the speaker or mirror wires as required.
  7. Installation is the reverse of removal. Make sure the sheet of plastic behind the panel is properly sealed against the metal to keep drafts out of the interior.

  • nicola_at239 Sep 26, 2010

    Thank you so much, but the problem is it's not just that door, sometimes it will unlock and then all the doors will lock and not unlock, or sometimes the drivers door wont unlock, it's so confusing. It is no longer limited to the passengers door, it changes or could be all of them.

  • Jeffrey Turcotte
    Jeffrey Turcotte Sep 26, 2010

    OK, if I recall there is a vacuum pump that supplies the system. I have never seen that setup, but I was reading a bit about it in your manual. I can imagine that if that system has a leak it could cause some of the trouble you are experiencing. I'm going to paste below everything I have on this in hopes it may help you. Please let me know if there is anything else I can do.

    TESTING

    The heart of the pneumatic central locking system is the bi-pressure pump mounted in the luggage compartment. The pump runs both ways to provide vacuum or pressure as required for locking or unlocking. There are lock actuators at each door, the rear hatch or trunk and at the fuel filler door. The master actuator at the driver's door includes the switch that activates the pump. In normal operation, the pump runs for about 2 seconds and will build enough pressure or vacuum to operate all locks and activate an internal shut-off switch. If the pump runs for more than 5 seconds, a leak in the system is preventing shut-off switch operation and an automatic shut-off will occur in about 35 seconds. If the pump does not run at all, the problem is most likely electrical.

    Open the luggage compartment and remove the left side interior trim. Unhook the strap, remove the pump cover and pull the pump out of the housing.
    Install a small clamp on the hose before the first branching tee and turn the key in the driver's door lock. If the pump does not run at all, go to Step 7.
    If the pump runs for more than 5 seconds, the shut-off switch inside is faulty and the pump must be replaced. If the pump stops in less than 5 seconds, the pump is good and there is a leak somewhere in the system.
    Move the clamp to the upper branch of the tee and turn the driver's door lock again. If the pump runs too long, the leak is at the left rear door actuator or the hose.
    If the pump stops in less than 5 seconds, move the clamp to the next hose junction at the right rear of the luggage compartment and test again. The hose that branches to the right supplies the fuel filler door and trunk or hatch actuator. The hose branching down supplies the right door actuators.
    Continue moving the clamp towards the actuators until the pump does not stop within 5 seconds. This means the clamp is now past the leak and the previous section of hose or actuator is leaking.
    If the pump does not run at all, disconnect the wiring and connect a voltmeter or test light to the center and right terminals on the connector. There should be 12 volts when the driver's door is unlocked.
    Move the tester to the center and left terminals. There should be 12 volts when the driver's door is locked.
    If the voltages appear as specified, the pump is faulty and must be replaced. If there is no voltage in either or both tests, the lock switch, wiring or fuse is faulty. The switch is part of the master actuator and cannot be replaced separately.


    REMOVAL

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