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Check the actuator motor on the heater it directs the air into the vents. There is probably two of them be sure to check both. The motor makes the vents move and again directs the air where you want. Hope this helps.
It sounds like you have "zone" climate control. With "zone" climate control you can adjust the driver, passenger and sometimes other "zones" to different temperatures for the comfort of all passengers. Make sure that the Driver side is set to a cool temperature. If it is then you more than likely have a problem with the temperature controller for the driver side.
I had the same problem but it was blowing hot air on the passenger side of the car. I assume you have the dual zone controls that I have as well. The problem is most likely the damper that controls the flow of hot and cold air into the car. The motorized component of the damper is most likely not working and its stuck in the hot air position.
I had mine replaced by a repair shop so I cant tell you how to replace it but it may be something that you can do if you have the time and patience to work on it.
These problems are usually caused by a faulty blend door actuator which controls the position of the air mixing door, and in vehicles with more than one air zone (passenger/driver, front/rear, etc.) there will be a door/actuator for each. These electric blend door actuators are self-calibrating - there is a feedback circuit (wiper type potentiometer) that tells your HVAC control the position of the door. It is not unusual for this potentiometer to wear causing loss of signal at various positions, which then will cause erratic movements of the door (if the circuit fails to open circuit or shorting, the door will default to fully open or closed - i.e. hot or cold air only).
I would assume with multiple people having the same problems, there should be a service bulletin on this issue. may want to call dealer with vin # to verify. sounds like a heater control issue under the dash. something i would leave to the experts for repair