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All major chrysler electrical components are set to the vehicle VIN number at the factory and will not work in any other vehicle. If you bought a new part it needs to be set to your VIN number before it will work.
Unfortunately, new generation cars and trucks are very specific about everything. From how the engine burns gas to air on your tires... Your ECU has to be reprogrammed to your vehicle specifics to include vin number, air bags, abs, mileage, etc... Good luck!
The problem is that the VIN an BCM numbers dont match. You are going to need a scan tool. Go into special functions setup from menu. Enter setup new BCM, do the same to the VIN SDM. If ithese numbers dont match an scan tool cant set it you will need to purchase a new BCM. Body Control Modual. It can be done but some vehicles dont allow it. May need a mechanic.
All this information is coded in the VIN # on the dask go to the dealer with the vin and they can idenify every thing about the vehicle although the engine may not be the origenal one bring the numbers that you have to and at least you will know what motor came in it
VIN -: Stands for Vehicle Identification Number. Its generally easy to find, it'll be on yor rego papers, if you dont have those handy, the vehicle has its own VIN plate, the plate will have VIN (and then numbers and letters).
they are saying that they can not discern the exact radio by the vin, and want to remove it to get its serial # and then access code......there is another vin ..body/paint /accessories codes that they could use (without removing radio) IMO..usually found in glove box or drivers door jam with the numbers they need....try calling another dealer and getting a parts guy to work with you to guide you to the numbers he needs...good luck