kioner - usenet poster
Rank: Apprentice
Rating: 0%, 0 votes
My wife's 2004 was very bad. I had even considered selling the car.
Two months after the update was released I had another "near hit" and
called Lexus AGAIN. They told me about the update. The dealer
installed it and the car is fine. I have a heavy foot (I drive a Jeep
V8) and I am very satisfied.
BTW its not a transmission problem. The original programming withheld
fuel at first to keep the emissions clean, its an engine management
program that is changed.
Considering that the ES is a hazard with the initial software I took
the risk that it might be worse and have no regrets.
What is sad is that neither Lexus nor my dealer kept a list of
unsatisfied customers so it appears no one got a call about the new
programming. If you complained then Lexus talked to you. Neither the
dealer or Lexus apologized in any way. In fact during the same service
I asked to have the trunk opening speed reprogrammed and the dealer
clipped me for $42. Funny since its the same scan tool as the
programming fix is used so the net cost is about 2 minutes.
During the 16 months we had the problem I spent time comparing my 97
Jeep to my 04 ES, interesting that other than water sensitive wipers
the Jeep has more features better executed. Such as coded key fobs for
each owner, etc.
Definitely a very slow pursuit of perfection!