Question about 1995 Volkswagen Jetta

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Brand new V W Polo 1.4 - November 2009 59reg - Black Metalic paintwork flaking off windscreen end of drivers side edge of bonnet. Dealership contacted V W, who issued an internal directive saying owners should be advised to move wiper arms to the "service position" before opening the bonnet to prevent bonnet paintwork being chipped off by drivers wiper blade arm. Rubbish V W, as wiper blade arm on drivers side never gets anywhere near edge of bonnet when lifting to open bonnet position, or if closed. However, if wiper blade is lifted with bonnet closed, then wiper arm does come into contact with bonnet edge, but in our case the driver side bonnet flaking is away from this contact point. Our paintwork problem started with a very small amount of painwork flaking off, but has increased to approx 15mm (1/2 inch) with driving & road vibration. Our car has only covered approx 1,500 miles to date. V W deneigh it is anything to do with then or with their manufacturing process, and therefore, is not covered under their warrenty. Finally, as there are signs of "touched up" paintwork in 3 seperate areas along the edges of our bonnet, namely, the one where the paint is now flaking off, a 2nd at approx same distance from the nearside end of windscreen end edge of bonnet, & a 3rd on centre front edge of bonnet middle, where sculptured out to take the V W grill badge, Therefore, we conclude that there is in deed a manufacturing problem at V W, possibly where bonnets are being lifted into position by machine during assembly & then being "touched up" during factory final inspection. All readers of new V W cars are therefore advised to run their index finger along windscreen end edge of their bonnets looking for signs of "touch up" roughnes of paintwork, any imperfections, and possible signs of paintwork flaking. Early detection is essential. In closing, we have walked along the forecourt of our local V W Dealership here in Leamington Spa and have found a couple of examples of this "touched up" edge to bonnet paintwork problem on new unregistered cars, namely a Fox & a Golf. Please send any feedback which may assist us with our warrenty claim to jquick@onetel.com - or call me on 07825 382428. We intend to continue to communicate our concerns with V W in UK, so please help to support our case. V W case number 06010350 refers. Thank you. John Quick (& on behalf of Hazel my partner, the Polo owner). posted 20th July 2010.

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