Question about 2008 Chrysler Sebring Convertible

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Top won't go down - 2008 Chrysler Sebring Convertible

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Hi,

There are already couple of recalls for the same.

Read

January 2008

Dealer Service Instructions for:
Customer Satisfaction Notification G41
Reprogram PTCM and Install Luggage Compartment
Warning Tag


Effective immediately Rapid Response Transmittal (RRT) 07-040 is cancelled
and all repairs on involved vehicles are to be performed according to this
notification. Those vehicles that have already had this repair performed, as determined by our warranty records, have been excluded from this notification.



Models

2008 (JS) Chrysler Sebring Convertible
NOTE : This notification applies only to the above vehicles built from August 31, 2007 through September 28, 2007 (MDH 083100 through 092821).


IMPORTANT : Some of the involved vehicles may be in dealer vehicle inventory. Dealers should complete this repair on these vehicles before retail delivery. Dealers should also perform this repair on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.



Subject
The Power Top Control Module (PTCM) software on about 1,200 of the above
vehicles may deform the convertible top header motor gear(s) under certain
operating conditions. In addition, storing objects forward of the trunk cargo shield can damage the convertible top mechanism if the top is lowered. Either condition can cause the convertible top to become inoperative.



Repair

The Power Top Control Module must be reprogrammed and a luggage compartment warning tag must be installed.

Special Tools

Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims
submitted will be used by Chrysler to record Customer Satisfaction Notification service completions and provide dealer payments.

Use the labor operation number and time allowance shown.

Dealer Notification

All dealers will receive one copy of this dealer notification letter by mail. To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.

Owner Notification and Service Scheduling

All involved vehicle owners known to Chrysler are being notified of the service requirement by mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is included.

Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.

Vehicle Lists, Global Recall System, VIP and Dealer Follow Up

All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner's name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim submission.



To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.



VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this notification only and is strictly prohibited from all other use.

Additional Information

If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
Chrysler

Let me know,if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Posted on Jul 07, 2010

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