Hi, their are a couple of common problems here.
but first of all check the following.
can you heat the pump come on when you press the button for the washer, if you cant hear it from in the car open the bonnet and get someone to press the button and listen for the pump if you hear it then you know the pumps working if you dont hear anything then the pump needs replacing.
if neither the front or back windows work and the pumps make no sound for front or back washer then your next stop would be the fuse box, check all the fuses and replace any blown fuses then try the washers.
If how ever you can hear the pump working then the problem is going to be one of 2 things the most common is going to be that the water jets are blocked to unblock them get a small needle and poke into the holes where the water comes out of then try the washer, if it still dont work then the problem is the other end at the washer botlle, you will find the pipe by the pump has gelled up due to the cleaning fluid you put into the washer bottle so what you now need to do is remove the washer bottle and the pumps and give the pipes a good clean out to ensure they are not blocked.
i hope i have given you some things to check
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