Question about 2005 Saturn VUE

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Sunroof won't move back in response to the back button

My Vue has an after-market Webasta Hollandia 700 sunroof. Last year it developed a strange problem that I can't diagnose.
There are 5 buttons: Presets 1 and 2, C (close), forward and reverse.

Pressing 1 or 2 move the sunroof the either of 2 preset positions. C closes the sunroof from any position. The forward button will move the roof forward to the closed position or up into the vent position. If the sunroof is in motion, pressing any button will interrupt it.

All of the above is normal.

What it won't do is move when the reverse button is pressed.

Now, since the roof can go into the 2 preset positions, and can be closed again, the motor obviously is working forward and backward so that seems to eliminate that as the problem.

That would seem to leave the reverse switch as the culprit, but here's the strange catch: if the sunroof is in motion, pressing the reverse button will interrupt it - as it should - but this also indicates that the unit is ''seeing'' the switch (ie. the switch is not defective). So, if the sunroof controller knows when reverse switch is being pressed and if it's quite capable of moving the sunroof back when the presets are used, why doesn't it move back with the reverse switch is pressed?

Does anyone have a clue what would cause this?

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