You need to remove the instrument panel bezel to gain access to the radio.
There are two screws above the instruments that need to be removed and another behind the ashtray. Once those screws are removed, you can simply pull gently on the plastic fascia and it will pop off (it is held in place by clips). Do not pull too hard because the emergency flasher button and passenger airbag status indicator will be tethered by their wiring.
Once you pull the bezel away from the dash, you can swing it up out of the way and you will see four screws holding the radio in place. Remove those screws and the radio will slide out.
Disconnect the wiring harness and antenna from the back of the radio for complete removal.
PS ... most stereo shops will do free removal of the old radio and installation of a new radio with a minimum purchase of around $100 or more. That's another option ...
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Sadly, that's a common problem.
You can pull the fuse to the radio and wait a few minutes, then plug it back in. It'll reset the radio and it MIGHT eject the CDs. If that doesn't work, you have to go to the dealership.
They can sometimes pull the CDs out, and sometimes not, and they have to ship the radio off.
The fuse should be #5 located in the box in front of your legs where the safety light is located.
1st try to hit the eject button multiple times in a row. If this doesn't work you have 3 options.
1= pull the radio unit, disassemble case, gingerly remove CD, and reassemble.
2=Go to dealer or repair shop and have them remove. If you have a warranty left, mopar should be able to help. Factory radios have been a problem with Mopar for years.
3= Go buy a new CD and forget about it
I know it sound crazy, but turn the system on, press eject while using a PLASTIC knife to lift the CD in the player. If the system is stock also try disconnecting the radio fuse for about 10 minutes or so with the car off. Reconnect it to see if the radio resets. You'll know the power completely went out because you'll have to reset your stations. By Resetting, hopefully the issue will solve itself. In a few of the system issues I've seen, when the motor won't open the faceplate, or the CD player won't give the CD back. I usually remove the faceplate or disconnect the negative side of the battery for about ten minutes. Try this if the fuse removal doesn't work. Good look. Let me know how it goes. there are other things to try.
The only thing that is left for you to do is to remove the stereo and then disassemble it and remove it yourself. A little daunting but needs to be done. Sounds like it went in wrong and then became jammed
I have a 06 Z71 and it did the same thing so more than likely your just going to have to buy a new cd player. I would recommend going with an aftermarket cd player because you probably going to spend just as much on another stock unit.
Bad news. Your CD player isn't any good. I work for Chevrolet and this is a very common problem. The magazine inside the radio (the part that holds the cd's) starts going crooked. I think some real tiny springs that hold it break, causing this problem. Only fix is to replace the radio. First try this. Go to the fuse box under the hood and remove the 'Radio' fuse for 1 minute. This may reset the radio. You may be able to eject any cd's stuck in the radio. May be cheaper to put in an after-market radio. Sorry.
I have observed this situation several times.
What I do to rectify this condition is to remove the radio from the dash, unplug both of the wiring harness connectors at the rear of the radio, and then plug them back in. This "resets" the CD player; but, I have found that just removing the fuses does not "reset" the CD. This should help you out.
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