There must be a vacuum line off somewhere, when there is no vacuum to the heater controls the heater go to the defrost mode and stay there. Check under the hood first there should be a small plastic line that goes to the heater box, follow it look for breaks in the line or, the line has come disconnected.
Either the AC\Heater panel switch on your center dash or the heater box vent door is stuck or not operating. Most likely panel switch or disconnected \ broken vacumm lines at back of switch
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SOURCE: 1996 GMC Suburban heater blows on floor
yes those controls are vacuum controlle. Could be as simple as a bad hose or connection.
SOURCE: 1998 chevy monte carlo , can not switch
Problem is in the vaccum feed pipe (Cracked) or the actual control panel.
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