Question about 2007 Cadillac Escalade Two-Wheel Drive

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I had the tires rotated and afterwards the car made a terrible noise, especially when I turned the wheel. I drove on the highway from Manchester VT to Augusta ME and had to have it towed, they said the front left hub was destroyed and needed to be replaced, isn't that a results of not tighting the lug nuts enough or to much.

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  • everruso Oct 06, 2009

    I WENT BACK TO THE DEALERSHIP AS SOON AS I HEARD THE NOISE AND THAT WAS TWO MINUTES AFTER I GOT IN THE CAR THE MAN TOLD ME I WAS BEING PARINOID, AND THAT THE NOISE WAS PROBABLY BECAUSE THEY ROTATED THE TIRES BUT HE DID SAY MAYBE THE LUGS WEREN'T TIGHTEN JUST BEFORE HE TOOK IT FOR A DRIVE

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  • Cadillac Master
  • 6,674 Answers

Sure could be, I take it the rim was all worn at the stud holes, as well. Unfortunately,Their question is going to be, why didn't you come back as soon as you heard the noise, even though it is probably their fault.

Posted on Oct 06, 2009

  • Mike Butler
    Mike Butler Oct 08, 2009

    I'd start by explaining situation to service manager of dealer that did the work, and take a copy of work order and diagnosis, and any other comments from mechanic who did the repair when it broke down. If no satisfaction from there, open your owners manual and call the owner relations number for the manufacturer of the vehicle, and explain same to them, and see how far that gets you. try to start out as calm and understanding, but that you feel someone is responsible for the extra unnecessary repairs to your vehicle. Then if you get no satisfaction there, give them one more call at dealership to let them know that your next call will be to their local paper, for some negative publicity. Maybe even a call to better business bureau for advice may help.

    Good Luck, keep us posted.


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