Start the vehcle and let it warm up then set all the controls to heater? Then turn off the car. Use the remote start to start the vehicle and check the controls are still set to heat mode.
The temperature of the outside air (according to the outside temp display) is what controls the settings of the climate control when in auto-start mode. When the outside temp gets cold enough, it will change from cold air to hot automatically. If it doesn't you need to check the reading on your outside temp display to make sure it's correct.
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